Refunds, Returns and Shipping
The default shipping cost of every item in the store, priced under $100, is $10 to the lower 48 states. Orders in excess of $100 will ship free. All items marked "Same Day Shipping" will ship the same day ordered.
All items that are labeled "Same Day Shipping" we stock here at our facility and ship ourselves. Any "Same Day Shipping" items can be shipped OVERNIGHT EXPRESS (next day arrival) for an additional $20. Orders must be placed before 1pm EST. For overnight shipping on OTHER items, please contact us via phone or email.
1. Resizing any ring is always FREE for life. Just contact us for a return label.
2. For items that are MADE-UPON-PURCHASE, if you cancel during production (before receipt) we will retain a 15% fee from your refund.
3. For UNWANTED items, you must refund them within 30 days of receipt and we will retain a 15% fee from your refund.
4. For defective/broken items, you will be shipped a new item at our cost upon receipt of your returned item.
5. All WHITE GOLD or CUSTOM-MADE products are NON-REFUNDABLE once production has begun. NO EXCEPTIONS.
6. Please DO NOT return any item without contacting us first!